Terms and Conditions

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1. Introduction

These Terms and Conditions ("Terms") govern the provision of services by Golden Falcon, a company specializing in implementing ITIL, ISO20K processes, IT Service Desk, NOC, Managed IT Service Operations, Information Security, and AI ("Service Provider"). By engaging the services of the Service Provider, the client ("Client") agrees to be bound by these Terms.

2. Services

2.1 The Service Provider agrees to provide the following services to the Client:

  • Implementation of ITIL and ISO20K processes.
  • Management of IT Service Desk and Network Operations Center (NOC).
  • Managed IT Service Operations.
  • Information Security services.
  • AI integration and support.

2.2 The specific details of the services, including timelines, deliverables, and fees, will be outlined in a separate agreement between the Service Provider and the Client.

3. Responsibilities

3.1 Service Provider Responsibilities:

  • Provide services in a timely and professional manner.
  • Comply with all applicable laws and regulations.
  • Maintain the confidentiality and security of the Client's information.
  • Use best efforts to achieve the objectives outlined in the agreement.

3.2 Client Responsibilities:

  • Provide the necessary cooperation, resources, and access to information required for the provision of services.
  • Timely payment of fees as outlined in the agreement.
  • Compliance with any obligations outlined in the agreement.

4. Fees and Payment

4.1 The Client agrees to pay the Service Provider the fees as outlined in the agreement. Payment terms, including invoicing frequency and payment methods, will be specified in the agreement.

4.2 In the event of late payment, the Service Provider reserves the right to suspend services until payment is received.

5. Intellectual Property

5.1 Any intellectual property developed or provided by the Service Provider as part of the services shall remain the property of the Service Provider.

5.2 The Client may use the intellectual property provided by the Service Provider solely for the purposes outlined in the agreement.

6. Confidentiality

6.1 Both parties agree to maintain the confidentiality of any confidential information shared during the provision of services.

6.2 Confidential information includes but is not limited to trade secrets, business plans, and client data.

7. Limitation of Liability

7.1 To the extent permitted by law, the Service Provider shall not be liable for any indirect, incidental, or consequential damages arising out of or in connection with the provision of services.

7.2 The total liability of the Service Provider under these Terms shall not exceed the total fees paid by the Client for the services.

8. Termination

8.1 Either party may terminate the agreement upon written notice if the other party breaches any material term of the agreement and fails to remedy the breach within a reasonable period.

8.2 Upon termination, the Client shall pay any outstanding fees for services provided up to the date of termination.

9. Governing Law and Dispute Resolution

9.1 These Terms shall be governed by and construed in accordance with the laws of [Jurisdiction].

9.2 Any dispute arising out of or in connection with these Terms shall be resolved through good faith negotiations between the parties. If the dispute cannot be resolved amicably, it shall be referred to mediation before resorting to litigation.

10. Miscellaneous

10.1 These Terms constitute the entire agreement between the parties and supersede all prior agreements and understandings, whether oral or written.

10.2 These Terms may only be amended in writing signed by both parties.